Our Returns Policy

Kingsway Compounding continually strives to ensure the products you order from our website are delivered to you in optimum condition. However, if the items you have ordered are delivered to you in a damaged, defective or poor-quality state, you may return those items to Kingsway Compounding, within 30 days of delivery and we will give you a full refund. If we have made an error with your order, you will also be refunded all delivery costs. The returned item must be in, or as close as possible to, its original condition and packaging.

Returns

Any product will be replaced immediately should there be a defect caused by Kingsway Compounding, this is at no extra cost.

If you have received damaged and/or defective items that you wish to return to us, simply send us an email in order to obtain a return authorisation code. Please include the following information in your email:

1. Order ID
2. Order date
3. Your name
4. Your email address
5. Medicare Number

You will be advised by email of the address to which you need to return the goods.

Refunds

You will be notified by email once we have inspected the damaged or defective item and processed the return. You will receive a refund in the same manner of payment originally used for purchase within 14 business days of our receiving the returned damaged or defective item. Where applicable, we will deduct delivery costs from the refund.

Credit Card Refunds

Kingsway Compounding processes refunds to the credit card used at time of purchase upon receiving your returned delivery. Please allow at least 14 days for the refund credit to appear on your statement.

Mailing your Return

Place all items to be returned into a suitable and sturdy box and provide enough packing material to minimise the risk of further damage during transit.

If you are unable to locate the packing slip or the order number, just enclose with the return, details of the person who purchased the order.