1300 564 799

Together with our trusted practitioners, we aim to achieve the best possible results and the highest quality of life for our patients

DELIVERY POLICY

FLAT-RATE DELIVERY AUSTRALIA-WIDE

Delivery is charged at AUD10.00 per order.  Most orders will be delivered via Australia Post or our freight partner. These orders must be signed for on delivery; if no one is available to sign for the delivery, a card will be left and delivery will be re-attempted another day. Sometimes items may arrive separately but you will only be charged one delivery fee per transaction.

EXPRESS DELIVERY

For over sized or express delivery, we employ the specialist services of our freight partner. You will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 7-10 days from your date of order (of in-stock items) to receive this call.

DESTINATION TRANSIT TIME

Sydney, Melbourne & Brisbane Metro
3-4 business days from placement of order
Regional & Country NSW, VIC & QLD; ACT
4-5 business days from placement of order

(NOTE: All transit times listed above are a guide only and are not guaranteed)

DELIVERY TIMES FOR “EXPRESS or OVER-SIZED" Items

Once your order has been received (you will get an email notification), our freight partner will phone you to arrange a suitable time for delivery. Please allow up to 7-10 days from your date of order (of in-stock items) to receive this phone call. You will then have your confirmed date for delivery. Note: for out-of-stock items, you will receive a call only once your item is back in stock.

STOCK ON ORDER

We will ship any out-of-stock items you may have ordered as soon as they are back in stock. The “stock status” date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email.

PRICES

All prices quoted online include GST. All prices quoted online exclude shipping and delivery charges.

INTERNATIONAL ORDERS

International delivery is via airfreight and charged accordingly via the International freight option you choose.

ADDITIONAL QUESTIONS?

Feel free to get in touch, we’ll be happy to help:
Phone: 1300 564 799 (5 days a week, 9am to 5pm AEST)
Email: compounding@kingswaycompounding.com.au