1300 564 799

Together with our trusted practitioners, we aim to achieve the best possible results and the highest quality of life for our patients

REFUND POLICY

We take great pride in the quality of our products. Attention to packaging, materials, safety and construction are our priorities.

These are our return policies:

Change of Mind

With items purchased online or at our stores, within 7 days of delivery to your home, or within 30 days of purchase of all other products, you may return your items for a refund of the merchandise value. Price adjustments are granted within 14 days of purchase.

Proof of purchase is required for all returns and exchanges for changed mind. Returns with an original receipt will be refunded in the original form of payment; cash purchase refunds over $300 will be issued as a company cheque.

Please call us on 1300 564 799 between 9am and 5pm (AEST), week days to process your return.

Custom Compound Prescriptions

Contact us immediately if you change your mind. If you contact us within 24hours of placing your order we will give you a full refund as per conditions above. Unfortunately we cannot provide a refund for any custom compound preparations once they have been made. Custom compounded preparations are made specifically for the individual and cannot be re-used on return for any other person. Any compounded products returned will be destroyed.

 

Damaged or Faulty Items

For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any faults or damage immediately.

Please call us on 1300 564 799 between 9am and 5pm (AEST), week days to process your return.